Pam Carrington remains KDM. Account description says 'consolidated to one enterprise for the National Retail Division opening us up to support all of Cornerstone as of 12/9/25' โ National Retail now has 30 LO seat min (starting with 36 LOs), 15K client capacity, 45K prospect capacity. Acquisition expands addressable LO population and budget. Status notes say 'Waiting on response to pricing proposal' โ this is the upsell timing window.
Holly Mattson promoted March 2026 to lead LO recruitment nationwide. Fairway has 1,593 producing LOs but only 444 active on Homebot โ 1,149 whitespace. 2 new LO roles posted April (Westlake Village CA, Redding CA). Account strategy mentions 'Leverage 5 Divisionals in New Sales Leadership' โ Holly's promotion is the exec air cover for expansion. Leonard Krupinski is the KDM.
March 2026: Waterstone recognized as top lender by Housing New Mexico and announced partnership with Friday Harbor to expand underwriting capacity. Hiring 3 roles (Accounting Associate, Processor III, Loan Partner II) signals operational scaling. 135 producing LOs vs 41 active on Homebot = 30% penetration. Ericka Smith (KDM) 'hand selects who can go on the account and struggles to fill the seats' per status notes โ but capacity expansion + awards suggest budget/headcount momentum.
March 2026 recognition signals cultural investment. 119 producing LOs vs 58 active = 49% penetration (decent but room to grow). Hiring Product Development Specialist suggests innovation focus. Renewal is 15 days out at Committed stage โ this is NOT the time for expansion pitch, but worth noting for post-renewal upsell conversation.
April 2026: launched employee stock ownership program โ culture-forward signal. Combined with Peoples Bank acquisition (March 2026), this suggests budget/expansion confidence.
March 2026: Cornerstone completed acquisition of Peoples Bank, consolidating National Retail Division under one enterprise agreement. Account description confirms 'consolidated to one enterprise for the National Retail Division opening us up to support all of Cornerstone as of 12/9/25.' Creates immediate expansion runway.
April 2026: 2 new roles posted. Builder LO suggests construction/new-home lending expansion. Community Development Manager signals branch/market expansion. Combined with acquisition, this is headcount growth = more seats needed.
April 2026: 3 roles posted (Underwriter, HR Partner, LO). Hiring signals growth. 194 producing LOs vs 37 active = 19% penetration โ significant whitespace. Seat fill already at 104% (26 vs 25 contracted) = overages prove demand.
March 2026 recognition signals culture-forward company investing in LO tools. 119 producing LOs vs 58 active = 49% penetration (decent but room to grow). Hiring Product Development Specialist suggests innovation focus.
April 2026: Product Development role signals innovation investment. Combined with Best Companies award, this suggests budget/headcount confidence.
April 2026: 2 LO roles posted. 462 producing LOs vs 218 active = 244 whitespace. Unlimited seats contract gives runway. Hiring signals continued headcount growth.
April 2026: Processor role signals volume scaling. 69% YoY volume growth (highest in portfolio) suggests capacity strain. 225 producing LOs vs 89 active = 40% penetration โ room to grow.
March 2026: recognized as top lender by Housing New Mexico and announced partnership with Friday Harbor. Hiring 3 roles (ops scaling). 135 producing LOs vs 41 active = 30% penetration. Seat fill at 130% (39 vs 30 contracted) = overages prove demand.
March-April 2026: 3 ops roles posted. Combined with Friday Harbor partnership, this is operational scaling. Status notes say Ericka 'hand selects who can go on the account' โ but capacity expansion changes the math.
March 2026: Holly Mattson promoted to lead LO recruitment nationwide. 1,593 producing LOs vs 444 active = 1,149 whitespace. 2 LO roles posted April. Account strategy mentions 'Leverage 5 Divisionals in New Sales Leadership' โ Holly's promotion is exec air cover.
April 2026: 2 LO roles posted. Combined with Holly's promotion, this is headcount growth = more seats needed.
April 2026: 3 ops roles posted. 122 producing LOs vs 56 active = 46% penetration. Client capacity at 127% (31,771 vs 25K contracted) = overages. CSM next step mentions 'Radiant Mortgage loves Homebot โ opportunity there!' (Radiant is a DBA).